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How to raise a concern or submit a complaint to BHC Markets Limited, and how complaints are handled.
Last updated — January 2026
If you are dissatisfied with any aspect of the services provided by BHC Markets, you may submit a complaint in writing. To help us address your concern efficiently, please include the following:
Complaints should be submitted by email to info@pharos-global.com, marked for the attention of the Compliance function.
Upon receipt of a complaint, we will acknowledge it and begin a review. The complaint will be assessed objectively by appropriate personnel, taking into account all relevant information, the applicable client agreement, our licence conditions and applicable laws.
We aim to provide a substantive response within a reasonable timeframe. Where a complaint is complex and requires additional time to investigate, we will keep you informed of progress.
Once our review is complete, we will communicate the outcome to you in writing, together with an explanation of our findings and any proposed resolution. We endeavour to resolve all complaints fairly and in good faith.
If you are not satisfied with the outcome of your complaint, you may request that it be escalated for further internal review.
Where a complaint cannot be resolved to your satisfaction, you may be entitled to refer the matter to the Financial Services Commission of Mauritius, the regulator of BHC Markets Limited, in accordance with applicable procedures.
BHC Markets maintains records of complaints and their resolution in accordance with regulatory requirements and the Company’s internal procedures. Complaint records are handled confidentially and in line with our Privacy Notice.
For any questions regarding our complaints procedure, or to submit a complaint, please contact us at info@pharos-global.com, or by post at: BHC Markets Limited, 10th Floor, Sterling Tower, 14 Poudriere Street, Port-Louis, Mauritius.